Privacy Policy

Effective Date: January 2025

At RenewVue Window and Bath (“Company,” “we,” “our,” or “us”), protecting your privacy is a top priority. This Privacy Policy outlines how we collect, use, and safeguard the personal information you provide through our website, www.renewvue.com (the “Site”). By accessing and using this Site, you agree to the practices described below.

User Consent

By visiting or interacting with the Site, whether manually or through automated tools, you acknowledge that you are a User and agree to the terms of this Privacy Policy. Continued use of the Site constitutes your consent to the collection and use of your information as described herein.

Information We Collect

We collect both personal and technical information, including:

• Names, contact information, and payment details (billing/shipping addresses, phone numbers, email addresses, and credit card information) submitted when requesting a service or completing a purchase.

• Email addresses and any other information you provide when submitting a question, review, or participating in promotions.

• Non-personal data automatically collected through cookies and similar technologies, such as browser type, IP address, operating system, referral URLs, and pages visited.

Use of Cookies

Cookies are small data files stored on your device to enhance your browsing experience. We use cookies to manage your session, track your shopping cart, and understand how you interact with the Site.

You may adjust your browser settings to refuse cookies, though doing so may impact certain functionalities of the Site.

How We Use Information

Information collected is used to:

• Respond to inquiries and support requests.

• Process orders and communicate order status.

• Manage contest or promotional entries.

• Improve the Site’s features, services, and user experience.

• Share updates, service changes, and relevant offers.

Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may disclose information:

• When required by law, regulation, or legal process.

• To protect our rights, property, safety, or that of others.

• In the event of a business transaction, such as a merger or acquisition, where user data may be included in transferred assets.

External Links

The Site may contain links to third-party websites. These sites operate independently and may collect data according to their own privacy practices. We are not responsible for the privacy or content practices of external sites.

Children’s Privacy

Our Site is not directed to individuals under the age of 18, and we do not knowingly collect personal data from minors. If such data is inadvertently collected, it will be promptly deleted.

Security Measures

We use industry-standard security measures, including SSL encryption, to protect your data during transmission. While we take steps to safeguard your information, no system is completely secure, and we cannot guarantee absolute protection from all threats.

Business Transfers

If ownership of RenewVue Window and Bath changes due to a merger, acquisition, or asset sale, personal information may be transferred to the acquiring party as part of the transaction.

International Use

The Site is operated in the United States. By using the Site, non-U.S. users consent to the transfer and processing of their information in the U.S., where privacy laws may differ from those in their country of residence.

Legal Jurisdiction

This Privacy Policy is governed by the laws of the State of Indiana. By using the Site, you agree that any legal matters or disputes related to this Policy shall be handled under Indiana jurisdiction.

Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Your continued use of the Site after such updates constitutes acceptance of the revised policy.

SMS Communication Privacy Policy

RenewVue Window and Bath is committed to protecting your privacy when communicating with you via SMS (text messaging). This SMS Communication Privacy Policy explains how we collect, use, and safeguard your mobile information when you opt in to receive text messages from us.

User Consent

By opting in to receive SMS communications from RenewVue Window and Bath, you provide express consent to receive recurring text messages regarding appointments, updates, promotions, service reminders, and other relevant information. Consent is not a condition of any purchase.

Information We Collect

When you opt in to our SMS program, we may collect and store the following information:

• Your mobile phone number

• The date, time, and content of your messages

• Your communication preferences and responses

• Other information you choose to provide via SMS

How We Use SMS Data

SMS communications are used to:

• Confirm appointments and send service reminders

• Provide updates on your project or service request

• Share promotional offers, alerts, or company news

• Respond to customer service inquiries

• Request feedback to improve our services

We strive to send only relevant, timely, and respectful communications based on your engagement with our services.

Opt-Out & Message Frequency

Message frequency may vary based on your interaction with us. You may opt out of SMS messages at any time by replying STOP to any message. You may also request assistance by replying HELP. After opting out, you will no longer receive SMS communications unless you opt in again.

Data Security

We take reasonable precautions to protect your mobile information. While no system can be fully secure, we implement security protocols to help prevent unauthorized access, disclosure, or misuse of your mobile data.

Sharing of Information

We do not sell or rent your mobile information. Your data may be shared with trusted service providers only to the extent necessary to facilitate our SMS communications or comply with legal obligations.

Carrier Disclaimer

Mobile carriers are not liable for delayed or undelivered messages. Message and data rates may apply depending on your wireless plan. Check with your carrier for details.

Policy Updates

We may revise this SMS Communication Privacy Policy periodically. Updates will be posted to our website with a new effective date. Continued participation in our SMS program after such updates constitutes acceptance of the revised policy.